Privacy Policy

Last updated: 12 May 2026 1. Introduction This Privacy Policy explains how [Legal Entity Name], operating as FAME Entertainment (“FAME”, “we”, “our”, or “us”), collects, uses, stores, shares, and protects personal information when you visit https://fameentmt.com , contact us, book or attend our events, purchase tickets or related services, subscribe to updates, or interact with us through our website, social media, partners, ticketing platforms, venues, or customer support channels. FAME Entertainment is based in the State of Kuwait and provides live entertainment, event production, concerts, comedy shows, family events, attractions, collaborations, and related services. By using our website, submitting your information, purchasing tickets or services, or attending an event, you acknowledge that you have read this Privacy Policy. Where required by applicable law, we will request your consent before collecting or processing your personal information. 2. Contact Details FAME Entertainment Legal entity: [Legal Entity Name] Commercial Registration No.: [●] Address: [●], State of Kuwait Email: info@fameentmt.com Phone: [●] For privacy questions, requests, complaints, or withdrawal of marketing consent, please contact us at info@fameentmt.com . 3. Personal Information We May Collect We may collect the following categories of information, depending on how you interact with us: Contact and identity information: name, email address, phone number, country, city, company name, job title, and communication preferences. Booking and transaction information: ticket order details, event selection, seat or access category, payment confirmation, billing information, purchase history, refund requests, invoices, and customer service records. Event attendance information: attendance records, check-in details, access control information, special access requests, age verification where required, venue safety information, and lost-and-found communications. Marketing and communication information: newsletter subscriptions, consent status, promotional preferences, campaign responses, social media handles, and messages sent to us. Technical information: IP address, device type, browser type, operating system, pages visited, referring links, cookies, analytics information, and website usage data. Media information: photos, videos, or recordings captured at events, including crowd images and event highlights. Where a close-up or identifying use requires consent, we will seek consent or use the material only as permitted by applicable law and event terms. Sensitive information: we do not intentionally collect sensitive personal information unless it is necessary for event safety, legal compliance, accessibility support, age restrictions, medical or emergency support, or another lawful purpose. Please do not send sensitive information unless requested by us for a specific and lawful reason. 4. How We Collect Information We may collect information directly from you when you: fill out a contact, collaboration, booking, or inquiry form; subscribe to our newsletter or marketing updates; purchase tickets, merchandise, or event-related services; attend or check in to one of our events; communicate with us by email, phone, WhatsApp, social media, or customer support; participate in competitions, promotions, surveys, or guest-list activities; interact with our website, cookies, analytics tools, social media pages, ticketing partners, venues, sponsors, or service providers. We may also receive limited information from approved ticketing platforms, payment gateways, venues, promoters, artists, sponsors, agencies, security providers, and event partners where necessary to provide services, verify access, manage refunds, communicate event updates, or comply with law. 5. Purposes of Processing We collect and use personal information for the following purposes: to respond to inquiries and collaboration requests; to provide information about our events, performers, venues, tickets, and services; to process bookings, ticketing, payments, invoices, confirmations, refunds, and customer support; to manage event access, check-in, crowd safety, venue operations, and guest services; to communicate event updates, changes, postponements, cancellations, safety notices, and operational announcements; to send marketing messages, newsletters, offers, and promotions where you have consented or where permitted by law; to improve our website, content, events, services, customer experience, and marketing; to protect our rights, property, staff, guests, performers, partners, and venues; to prevent fraud, unauthorized access, unlawful resale, misuse of tickets, security incidents, or unlawful activity; to comply with applicable laws, regulations, court orders, government requests, accounting requirements, consumer protection obligations, and venue or public-safety requirements. 6. Legal Basis We process personal information only where there is a lawful and legitimate basis, including: your consent; performance of a contract or steps taken before entering into a contract; compliance with legal or regulatory obligations; protection of our rights, users, guests, staff, performers, partners, venues, and security interests; legitimate operational needs connected to event management, customer service, business administration, analytics, and service improvement; any other basis permitted under applicable Kuwait laws and regulations. You may withdraw your consent at any time where processing is based on consent. Withdrawal will not affect processing carried out before the withdrawal. 7. Marketing Communications We may send you marketing communications about FAME events, ticket releases, pre-sales, collaborations, and special offers if you have subscribed, opted in, or otherwise permitted us to contact you. You may unsubscribe or withdraw your consent at any time by using the unsubscribe link in our messages, replying with your request, or contacting info@fameentmt.com . We may still send non-marketing service messages, such as ticket confirmations, event changes, safety notices, or legal updates. 8. Cookies and Analytics Our website may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember preferences, measure performance, improve content, and understand visitor activity. Where required, we will request your consent for non-essential cookies. You may manage cookies through your browser settings or through any cookie banner or preference tool available on our website. Disabling cookies may affect some website features. 9. Sharing Personal Information We may share personal information only as necessary and for lawful purposes with: ticketing platforms, payment gateways, and banks; venues, promoters, artists, production teams, agencies, sponsors, and event partners; customer support, email, hosting, cloud, analytics, marketing, and technology providers; security, access control, insurance, logistics, and emergency service providers; professional advisers, auditors, accountants, lawyers, and compliance consultants; government authorities, regulators, courts, law enforcement, or other competent authorities where required or permitted by law; buyers, successors, or advisers in connection with a merger, restructuring, sale, or transfer of part of our business, subject to confidentiality safeguards. We do not sell your personal information. 10. Payment Information Payments may be processed by third-party payment gateways, banks, or ticketing partners. We do not intentionally store full card details on our website unless expressly stated and legally permitted. Payment processors may process payment information according to their own privacy and security terms. 11. International Transfers Some service providers, cloud systems, ticketing platforms, analytics tools, social media platforms, or partners may process information outside Kuwait. Where we transfer or allow processing of personal information outside Kuwait, we will take reasonable steps to protect the information and comply with applicable legal requirements, including notice to users where required. 12. Data Security We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. These measures may include access controls, encryption where appropriate, staff confidentiality obligations, secure systems, monitoring, vendor controls, and internal procedures. No online transmission or storage system is completely secure. You are responsible for keeping your account, email, ticket confirmations, QR codes, and access credentials confidential. 13. Data Retention We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including event administration, customer support, legal compliance, accounting, tax, dispute resolution, security, fraud prevention, and business records. When information is no longer needed, we will delete, anonymize, or securely store it as required by applicable law and our internal procedures. 14. Your Rights Subject to applicable law, you may request to: access personal information we hold about you; correct inaccurate or incomplete information; delete information where it is no longer required or where processing is not lawful; withdraw consent where processing is based on consent; object to or restrict certain processing; stop marketing communications; receive information about how we use and share your personal information; file a complaint with us or with a competent authority. To exercise your rights, contact info@fameentmt.com . We may need to verify your identity before responding. We may refuse or limit a request where permitted by law, such as where retention is required for legal, security, accounting, fraud-prevention, or dispute purposes. 15. Children and Minors Our website and services are not intended for children to use without appropriate parental or guardian involvement. If we collect information about a person under 18, we will do so only where appropriate, where necessary for the event or service, and where parental or guardian consent is required by law or by the event rules. If you believe a minor has provided personal information without required consent, please contact us. 16. Event Photography and Recording FAME events may be photographed, filmed, livestreamed, or recorded for security, archive, media, promotional, and commercial purposes. General crowd photography and event coverage may include attendees. Where required, we will seek consent for prominent, identifying, or close-up use of a person’s image. If you have concerns about photography or recording at an event, please contact event staff or email us. 17. Third-Party Websites and Platforms Our website may link to third-party websites, ticketing platforms, payment gateways, social media platforms, venues, sponsors, or partners. Their privacy policies and terms apply to their own processing. We are not responsible for the privacy practices of third parties. 18. Data Breach Notification If a personal data breach occurs and notification is required by applicable law, we will notify the relevant authority and affected users as required, and we will take reasonable steps to reduce harm and protect personal information. 19. Changes to This Privacy Policy We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last updated” date. Where required, we will notify users of material changes. 20. Language This Privacy Policy is available in English and Arabic. Both versions are intended to be consistent. If there is a conflict, the Arabic version will prevail to the extent required by applicable Kuwait law or competent authorities.